What information we gather
Sign up with Muluwin and a small amount of information starts to flow — nothing dramatic, just what an account genuinely needs, and this privacy policy sets out plainly what that is. You hand some of it over directly: your name, an email, a mobile number, a date of birth, since accounts are for adults of 18 and over, and the password that keeps everything locked to you. Message the team with a question and that note, along with anything you attach, joins the same record.
The rest we pick up automatically as you move around, and it's mostly technical housekeeping. Think device model, whichever browser you're on, a rough location worked out from your connection, plus the pages you open and when. On its own, each scrap is dull. Read together, though, it shows us the platform's running as it should, and it flags where a bug might be lurking before that turns into a real problem.
We keep the ask deliberately small — take what the account needs to work, and skip the rest. Optional fields are labelled as optional, and leaving them blank costs you nothing. Nor do we warehouse records forever: once the lawful or practical reason for keeping something's gone, it's cleared on a schedule rather than lingering out of habit. How long each type sticks around depends on what it's for — verification and legal records outlast a casual support chat, which we can clear far sooner.

